Can we use different criteria for each BPO process?

Yes. Set up role-specific jobs and workflows with their own screening questions, interview topics and evaluation criteria. Use different requirements for different processes or campaigns.

Can candidates interview in regional languages?

English and Hindi are supported. Several regional languages are available in beta; confirm coverage for your role and enable the required languages in the interview template. Reports remain in English.

What do communication insights measure?

They cover dimensions such as clarity, structure, conciseness and relevance, with delivery insights where timing data is available. They are informational and separate from the overall round score and auto-advance. Accent and native-like speech are not scoring criteria.

Does AI make the final hiring decision?

No. Your team sets the criteria and makes the final hiring decision. Use transcripts and evaluation reasoning to review results and follow up when needed. Workflow progression follows the rules you configure.

Solutions BPO & contact centers

For BPO & contact-center teams

Hire for the conversations that matter.

Screen CVs and run role-specific AI voice interviews for customer-support and contact-center roles. Review the answers, evidence and next steps in one hiring workflow.

Schedule a demo See how it works

CV screening · Two-way AI interviews · Recruiter review

An emerald contact-center headset on a brass stand sits beside three candidate cards and two ivory speech bubbles, with a fern and natural clouds, illustrating communication-focused hiring.

Your process. Your role criteria. Answers, ready to review.

From first conversation to evidence-backed review.

Built for talent acquisition, hiring managers & operations teamsLess coordination. More candidate context.

A clearer first round

Less coordination. More candidate context.

Use role-specific screening and AI conversations for the repetitive first round. Give recruiters the answers and evidence they need for the next conversation.

The manual first round

Review CVs. Coordinate repeated calls. Rebuild interview notes.

The connected first round

Set the criteria. Let candidates complete the first round. Review the evidence.

Role-specific screening

Set the standard for each process.

An inbound support role and an outbound process need different questions. Configure screening, interview topics and evaluation criteria around the work.

Define the role’s must-have requirements
Choose MCQ, written or video screening rounds
Use consistent criteria within each role

Explore screening rounds

An emerald clipboard holds an ivory customer-support scenario card beside two rubric cards with checkboxes, a fern and clouds, illustrating role-specific interview criteria. — Different roles. Clear, job-related criteria.

Two-way AI voice interviews

Go beyond the scripted answer.

Ask about a customer scenario, then follow up on what the candidate says. Run a two-way AI voice interview without coordinating a first-round call with your recruiters.

Ask customer-handling questions
Follow up on candidate answers
Configure supported interview languages

Explore AI voice interviews

An ivory tabletop microphone beside emerald headphones on a brass stand, with question cards and a fern, representing a two-way customer-support interview. — A two-way conversation. A record your team can review.

Communication insights

Keep communication insights in context.

Review clarity, structure, conciseness and relevance alongside the transcript. Communication insights are informational: they do not change the overall round score or auto-advance decisions.

Review communication insights separately
Check the supporting candidate answers
Keep the evaluation focused on the role

Explore candidate reports

An open emerald evaluation folio holds an ivory transcript and speech-bubble token beside a magnifying glass and three rubric checks, with a fern and clouds, illustrating evidence-led conversation review. — Communication insights support review—not automatic decisions.

A customer-support screening example

See how a support candidate handles a customer.

One Customer Support Associate example: check policy judgement, explore a late-order scenario and review separate communication insights.

See how Tarkflo works

Check policy judgement before the voice round.
Check whether the candidate follows account-verification policy before discussing customer details.
Explore the customer conversation.
Read the late-order response and the refund follow-up to see how the candidate handles an uncertain customer situation.
Review communication separately.
Use the communication insights alongside the candidate’s words. They inform human review and do not feed the overall round score or auto-advance.

More support. Human decisions.

Your team owns the next conversation.

AI can handle the repetitive first round. Recruiters review the evidence, follow up where needed and make the hiring decision.

An emerald contact-center headset on a stand beside an ivory desk phone, representing the recruiter-led conversation after first-round screening. — The next conversation—and the hiring decision—stay with your team.

Use the answers, not just a rating
Read the reasoning and the candidate’s responses before deciding the next step.
Keep people in the decision
Your team chooses whom to meet and hire. Communication insights remain informational.

Explore workflow controls

A little more clarity

Questions about BPO hiring with Tarkflo.

A clearer first round for your next campaign

Build your next BPO team.

See how CV screening, AI interviews and candidate evidence fit your BPO hiring workflow.

Schedule a demo

A practical demo, built around your roles.